Pre Sales Consultant-Contact Center Solutions

2 days ago

Remote, India Voxtron Middle East Full time ₹ 60,00,000 - ₹ 84,00,000 per year

We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Pre Sales Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value.

Key Responsibilities:

  • Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.
  • Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).
  • Engage with decision-makers to understand customer pain points and position the right solution components.
  • Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company's solutions.
  • Gather client feedback to help improve demo content and product positioning.
  • Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.

Qualifications and Experience:

  • Bachelor's degree in Business, IT, or related field.
  • 4–8 years of experience in a contact centre environment.
  • Prior exposure to solution selling, presales, or training roles is an advantage.
  • Strong presentation and interpersonal skills with the ability to engage and influence senior executives.
  • Proficiency in CRM and contact centre technologies (Gensys , Brightpattern, Enghouse etc preferred)
  • Fluent in English; Arabic is a plus.

Personal Attributes:

  • Excellent communication and storytelling ability.
  • Persuasive, confident, and customer-centric.
  • Tech-savvy with a passion for delivering exceptional customer experiences.
  • Self-motivated and willing to travel within the region for client meetings.

Job Types: Full-time, Permanent

Pay: ₹40, ₹70,000.00 per month

Application Question(s):

  • How would you rate your communication and presentation skills?
  • Are you comfortable working remotely and coordinating virtually with teams and clients?
  • What is your notice period,Current CTC and Expected CTC.
  • Do you have expereince in contact center ?
  • Have you previously handled solution demonstrations, presales of contact center solution ?
  • Are you familiar with contact centre technologies such gensys, avaya ,enghouse ?

Work Location: Remote

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