Cisco UCCE Engineer
1 day ago
Role: Senior Cisco Engineer UCCE
Experience: 8+ years
Location: Hyderabad, Vizag & Remote
Key Responsibilities:
8 years' experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts o 5 years' experience supporting Cisco solutions
Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center
ICM, UCCX Scripting o 2 years' experience using an automated ticketing system
5 years' experience supporting Cisco hardware and software
Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel
Must possess excellent oral and written communication skills in English o Highly skilled in writing with details, accuracy, and consistency
Strong analytical, interpersonal, and relationship building skills o Must be familiar with both voice and data equipment and technologies
Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to get the job done
Superior negotiation, coordination, and conflict resolution skills
Ability to use (and learn new) complex systems, technologies, and applications o Ability to adapt to change quickly and multi-task
Desired/Preferred Qualifications:
Industry certifications on telephony and associated technology solutions, depending on team placement
Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)
Working experience in the managed services industry
Familiar with both voice and data equipment and technologies
Bachelor's degree in Computer Science
Understanding of quality processes including ITIL
Job Types: Full-time, Permanent
Pay: ₹2,000, ₹2,500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
- Work from home
Work Location: Remote
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