Contact Center Sem

8 hours ago

Remote, India Hashone Careers Full time

**Role Overview**:
**Key Responsibilities**:

- Gather business requirements and prepare BRDs (Business Requirement Documents).
- Manage stakeholders effectively and present solutions using PowerPoint.
- Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations.
- Conduct vendor demos, review submissions, and provide recommendations.
- Drive contact center solution deployments within the banking sector.
- Collaborate with vendors and internal teams for successful project delivery.

**Preferred Skills & Experience**:

- **Banking experience** with a focus on contact center solutions.
- Experience with **Salesforce** or **MS Dynamics 365** for contact centers.
- Strong proficiency in **English** and **PowerPoint** presentation skills.
- Solid understanding of **techno-functional concepts** with strong business acumen.
- Experience in RFP documentation, scoring, and vendor evaluations.

**Job Types**: Full-time, Permanent

Pay: Up to ₹2,500,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Morning shift
- Weekend availability
- Weekend only

Supplemental Pay:

- Shift allowance
- Yearly bonus

**Experience**:

- Total: 8 years (preferred)
- Contact Center: 6 years (preferred)
- Salesforce: 3 years (preferred)

Work Location: Remote

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