Customer Service Associate

6 days ago

Mumbai, Maharashtra, India SSRA & Co. Full time ₹ 18,000 - ₹ 20,000 per year

Job Title: Customer Service & Outlet Handling Executive

Location: Vikhroli, Mumbai

Shift Timing: 10:00 AM to 7:30 PM |

Employment Type: Full-Time - (9 Hrs. working)

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service & Outlet Handling Executive. The ideal candidate should have prior experience in F&B chains like Haldiram's, Pizza Hut, Barista, Café Coffee Day, etc., with knowledge of ice cream service, smoothies, bakery items, and basic store operations.

Key Responsibilities:

  • Customer Service:

o Greet and assist customers courteously.

o Take and serve orders efficiently with accuracy and speed.

o Address customer queries and complaints promptly and professionally.

  • Product Handling:

o Prepare and serve smoothies, sundaes, gelato, ice cream scoops, and hot/cold beverages.

o Warm and plate bakery items as per standard procedures.

o Ensure hygiene and presentation standards for all served products.

  • Outlet Operations:

o Operate billing and POS system; manage cash and digital transactions.

o Maintain daily sales records and shift reports.

o Assist in opening and closing of the outlet, maintaining cleanliness and safety.

o Stock monitoring and inventory handling of food and packaging items.

o Follow SOPs for food safety and cleanliness.

Skills & Requirements:

  • Minimum 1-2 years of experience in similar F&B retail outlets (e.g., Haldiram's, Pizza Hut, Barista).
  • Knowledge of ice cream service, smoothies, baking, and café-style menu handling.
  • Experience in cash handling and POS machines.
  • Excellent communication and interpersonal skills.
  • Basic hygiene and food safety understanding.
  • Willingness to work in rotational shifts.

Preferred Qualification:

  • 10th/12th Pass or Diploma in Hospitality/Hotel Management.
  • Food handler certificate (preferred but not mandatory).

Salary: 18000 to 20000 pm

Benefits: Uniform, incentives (based on performance)

If you are Interested pls share your CV on WhatsApp

Regards

Anjna Tanwar

HR Admin

1.5Degree

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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