Customer Service Associate Job in Mumbai at FOS TELESYSTEMS
2 weeks ago
Are you a customer service rockstar with a passion for building strong client relationships and providing top-notch support? FOS TELESYSTEMS is seeking a Customer Service Associate to join our dynamic team.
Key Responsibilities:
1. Provide exceptional customer support through various channels such as phone, email, and live chat.
2. Manage client relationships by understanding their needs and addressing any concerns in a timely manner.
3. Utilize CRM software to track client interactions and ensure a personalized experience for each customer.
4. Lead a team of customer service representatives by providing guidance, training, and support.
5. Process invoices accurately and efficiently to ensure timely payments and customer satisfaction.
6. Collaborate with other departments to resolve customer issues and improve overall customer experience.
7. Stay up-to-date on industry trends and best practices to continuously improve customer service processes.
If you have a strong background in customer support, client relationship management, team management, and invoice processing, we want to hear from you Join our team at FOS TELESYSTEMS and take your career to the next level.
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