
International Customer Service Representative
2 days ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers while maintaining high levels of customer satisfaction.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Escalate complex issues to senior team members when necessary while ensuring seamless communication with customers.
Desired Candidate Profile
- Ability to work rotational shifts including night shifts as per business requirements.
- 0-2 years of experience in an international BPO environment handling US processes.
- Excellent communication skills for effective client handling and customer relationship management.
- Fluent English language skills (written & spoken).
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