Customer Service Representative
17 hours ago
A customer service representative plays a pivotal role in ensuring the overall satisfaction of customers by handling their inquiries, resolving issues and providing product or service information in a professional manner.
Main Responsibilities
- Address customer queries via phone, email or chat, demonstrating empathy and understanding towards their concerns.
- Foster trust with customers by listening attentively to their complaints and offering solutions that meet their needs.
- Maintain accurate records of customer interactions and case details within a CRM system.
- Utilize problem-solving skills to resolve technical issues, escalating complex problems to higher-tier support teams when necessary.
Key Performance Indicators
- Average Handling Time (AHT)
- First-Call Resolution (FCR)
- Customer Satisfaction (CSAT)
The role is crucial for maintaining high-level customer satisfaction and contributing to the overall efficiency of customer service operations.
Requirements
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in using CRM software
Benefits
- Opportunity to work with a dynamic team
- Chance to develop customer service skills
- Professional growth and development opportunities
About the Role
This role offers a unique opportunity to make a positive impact on customers' lives while working in a collaborative and supportive environment.
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