Customer Service Representative

7 hours ago


Mohali Chandigarh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

As a Customer Service Representative, you will be the primary point of contact for our clients. This is an exciting opportunity to join a dynamic team and play a vital role in providing exceptional customer experiences.

Key Responsibilities:
  • Contact potential or existing customers to inform them about our services using scripted interactions
  • Answer questions about our services and company policies
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to our field sales team when necessary
  • Enter and update customer information in our database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve our reputation
  • Go above and beyond to meet sales quotas and facilitate future sales
  • Keep records of calls and sales, noting useful information
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software and data entry
  • Ability to meet sales targets and deadlines
Benefits:
  • Opportunity to work with a dynamic and growing company
  • Competitive salary and bonus structure
  • Comprehensive training and development program
  • Collaborative and supportive team environment
What We Offer:
  • A challenging and rewarding role with opportunities for growth and advancement
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • A collaborative and supportive work environment
  • The chance to make a real difference in the lives of our customers


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