Global Customer Service Representative

4 days ago


Mohali Chandigarh, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000
Global Customer Service Representative

We are seeking a skilled and customer-focused professional to provide exceptional service to our global client base.

Job Description:

The successful candidate will be responsible for responding to customer inquiries and resolving issues promptly and professionally via phone, email, and/or chat. They will provide accurate and comprehensive information to an international customer base regarding products and services.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Provide accurate and comprehensive information to customers regarding products and services.
  • Maintain a high level of customer satisfaction by providing friendly and effective support.
  • Document all interactions and customer information meticulously in the system.
  • Identify and escalate complex or unresolved issues to the appropriate internal teams.
Skills and Qualifications:
  • Excellent verbal and written communication skills in English with a neutral accent and impeccable grammar.
  • Strong typing speed and accuracy.
  • Ability to understand and respond to customers from diverse cultural backgrounds.
  • Exceptional problem-solving and critical-thinking skills.
  • Ability to multitask and manage a high volume of interactions.
  • Proficiency in using CRM software and other communication platforms.
  • Customer-centric mindset with a focus on delivering a positive experience.
  • Flexibility to work in shifts to support international time zones.


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