Customer Success Executive

2 days ago

Bengaluru, Karnataka, India TransPerfect Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position Overview

The Customer Success Executive will be responsible for building strong relationships with clients,

ensuring their satisfaction, driving adoption of products/services, and supporting long-term retention

and growth. The role requires excellent communication, problem-solving, and coordination skills to

deliver a seamless customer experience.

Key Responsibilities

  • Act as the primary point of contact for assigned customers, ensuring timely resolution of queries

  • and issues.

  • Drive product adoption and usage by understanding client requirements and providing

  • guidance/training.

  • Proactively monitor customer health and take steps to enhance customer engagement and

  • satisfaction.

  • Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to address

  • customer needs and escalations.

  • Track and manage customer lifecycle, including onboarding, engagement, renewal, and

  • upselling opportunities.

  • Maintain accurate records of client interactions and feedback to support business

  • improvements.

  • Share insights with Product/Operations teams to influence product roadmap and service

  • enhancements.

  • Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.

  • Ensure customers derive maximum value from the company's offerings, helping them achieve

  • their business goals.

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