Chat Support Executive

*Hiring for inbound Chat Sales*

*Location: Gurgaon sec 39*

*Schedule: 5 days (rotational offs*

*Shift timings are 5:30 pm till 2:30 am and rotational night shifts*

*Salary upto 3.5lpa for experience*

*Salary for freshers 21k max*

*Good typing speed with excellent English*

*One side cab drop if in night shifts , rotational night shifts, preferably within 10-20 km range of unitech cyper park gurgaon*

*About the Role*

As an Inbound Chat Sales Agent, you will engage with customers via online chat to provide product support, resolve questions, and most importantly, drive sales growth. This is a fast-paced sales environment with clear goals, structured training, and opportunities to earn uncapped incentives.

*Key Responsibilities*

• Handle inbound customer chat inquiries with professionalism and urgency.
• Pitch and promote Xfinity Mobile on every eligible chat while addressing customer needs.
• Identify customer needs, present solutions, and upsell/cross-sell products.
• Meet and exceed Key Performance Indicators (KPIs) for sales, quality, and productivity.
• Adhere to company quality expectations, compliance standards, and call handling procedures.
• Maintain accurate records in CRM systems.
• Demonstrate strong written communication; use speech-to-text tools as needed.
• Stay adaptable to changing promotions, policies, and performance expectations.

*Training & Coaching*

• 5-week paid training program, including classroom learning and a nesting period for hands-on experience.
• Ongoing weekly coaching sessions focused on sales performance and quality assurance.
• Regular updates and refreshers on new products, promotions, and process improvements.

Compensation & Incentives

• Competitive base pay.
• Weekly commission payouts for hitting sales targets.
• Daily, weekly, and monthly incentives designed to reward top performance and support client-driven initiatives.
• Uncapped earning potential for high performers.

*Qualifications*

• Previous call center, sales, or customer service experience preferred, but not required.
• Proficient in typing and multitasking across multiple systems.
• Strong communication and problem-solving skills.
• Ability to thrive in a high-paced sales environment.
• Flexible availability to work evenings, weekends, and holidays in a 7-day-a-week operation.
• Positive attitude, resilience, and a willingness to learn and adapt.

Why Join Us?

• Structured training and weekly coaching to ensure your success.
• A supportive, team-driven environment with growth opportunities.
• Multiple ways to earn extra income through commissions and incentives.
• The chance to represent a leading brand in telecommunications and technology.

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Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹29,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you ok with gurgaon sec 39 and face to face Interview
• Do you have excellent English with good typing speed 25+ with 90 accuracy
• Are you graduate or awaited result
• Are you ok with 5 days rotational offs 5.30 pm to 2.30 am with drop facility and rotational night shift (roaster wise)
• Are you from gurgaon sec 39 around 20km
• Are you under 30 age

Education:

• Bachelor's (Preferred)

Experience:

• Chat support : 1 year (Preferred)
• Typing speed 30 wpm with 90 accuracy : 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Excellent English (Preferred)

Work Location: In person