Chat Support Executive

12 hours ago

Gurgaon, Haryana, India Talent Future Services Full time ₹ 2,52,000 - ₹ 35,00,000 per year

*Hiring for inbound Chat Sales*

*Location: Gurgaon sec 39*

*Schedule: 5 days (rotational offs*

*Shift timings are 5:30 pm till 2:30 am and rotational night shifts*

*Salary upto 3.5lpa for experience*

*Salary for freshers 21k max*

*Good typing speed with excellent English*

*One side cab drop if in night shifts , rotational night shifts, preferably within 10-20 km range of unitech cyper park gurgaon*

*About the Role*

As an Inbound Chat Sales Agent, you will engage with customers via online chat to provide product support, resolve questions, and most importantly, drive sales growth. This is a fast-paced sales environment with clear goals, structured training, and opportunities to earn uncapped incentives.

*Key Responsibilities*

  • Handle inbound customer chat inquiries with professionalism and urgency.
  • Pitch and promote Xfinity Mobile on every eligible chat while addressing customer needs.
  • Identify customer needs, present solutions, and upsell/cross-sell products.
  • Meet and exceed Key Performance Indicators (KPIs) for sales, quality, and productivity.
  • Adhere to company quality expectations, compliance standards, and call handling procedures.
  • Maintain accurate records in CRM systems.
  • Demonstrate strong written communication; use speech-to-text tools as needed.
  • Stay adaptable to changing promotions, policies, and performance expectations.

*Training & Coaching*

  • 5-week paid training program, including classroom learning and a nesting period for hands-on experience.
  • Ongoing weekly coaching sessions focused on sales performance and quality assurance.
  • Regular updates and refreshers on new products, promotions, and process improvements.

Compensation & Incentives

  • Competitive base pay.
  • Weekly commission payouts for hitting sales targets.
  • Daily, weekly, and monthly incentives designed to reward top performance and support client-driven initiatives.
  • Uncapped earning potential for high performers.

*Qualifications*

  • Previous call center, sales, or customer service experience preferred, but not required.
  • Proficient in typing and multitasking across multiple systems.
  • Strong communication and problem-solving skills.
  • Ability to thrive in a high-paced sales environment.
  • Flexible availability to work evenings, weekends, and holidays in a 7-day-a-week operation.
  • Positive attitude, resilience, and a willingness to learn and adapt.

Why Join Us?

  • Structured training and weekly coaching to ensure your success.
  • A supportive, team-driven environment with growth opportunities.
  • Multiple ways to earn extra income through commissions and incentives.
  • The chance to represent a leading brand in telecommunications and technology.

WhatsApp

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹29,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you ok with gurgaon sec 39 and face to face Interview
  • Do you have excellent English with good typing speed 25+ with 90 accuracy
  • Are you graduate or awaited result
  • Are you ok with 5 days rotational offs 5.30 pm to 2.30 am with drop facility and rotational night shift (roaster wise)
  • Are you from gurgaon sec 39 around 20km
  • Are you under 30 age

Education:

  • Bachelor's (Preferred)

Experience:

  • Chat support : 1 year (Preferred)
  • Typing speed 30 wpm with 90 accuracy : 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Excellent English (Preferred)

Work Location: In person

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