Chat Support Executive

2 days ago

Gurgaon, Haryana, India Servicensure technologies pvt ltd Full time ₹ 2,64,000 per year

Job Title: Chat Support Executive – Night Shift

Company: Servicensure Technologies

Location: Gurugram (On-site)

Shift Timing: 9:00 PM – 6:00 AM

About the Role:

We are looking for a proactive and customer-focused Chat Support Executive to join our night shift operations. The candidate will be responsible for handling live chat and email queries from international clients, ensuring prompt, accurate, and professional responses.

Key Responsibilities:

  • Manage live chat and email support for international clients.
  • Resolve customer queries efficiently while maintaining a professional tone.
  • Document all customer interactions and follow up on pending issues.
  • Collaborate with internal teams to ensure quick issue resolution.
  • Maintain high standards of customer satisfaction and service quality.
  • Adhere to company communication policies and confidentiality guidelines.

Required Skills & Experience:

  • 1–2 years of experience in customer support or chat process (international preferred).
  • Excellent written English communication skills and typing speed.
  • Strong problem-solving ability and customer handling skills.
  • Comfortable working in a night shift environment.
  • Knowledge of CRM tools or ticketing systems is an added advantage.

Job Type: Full-time

Pay: ₹20, ₹22,000.00 per month

Work Location: In person

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