Chat Support Executive
2 days ago
Company:
Location: Gurgaon, Sector 44
Salary: 2.5 LPA 3.9 LPA
Working Days: 6 Days a Week
Contact person: HR Suhani
About the Role:
is looking for enthusiastic and customer-focused individuals to join our Chat Support Team. As a Chat Process Executive, you will be the voice of PolicyBazaar through digital channels, assisting customers via chat, resolving queries, and ensuring a smooth and satisfactory experience.
Key Responsibilities:
- Handle customer queries and concerns through online chat in a timely and professional manner.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Resolve issues efficiently and escalate complex queries to the relevant departments when required.
- Maintain and update customer records in the CRM system.
- Ensure high levels of customer satisfaction by delivering prompt and courteous support.
- Meet daily, weekly, and monthly performance targets set by the team lead.
Required Skills:
- Excellent written communication skills in English and Hindi.
- Ability to multi-task and manage several customer chats simultaneously.
- Strong problem-solving skills and attention to detail.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage customer concerns effectively.
- Prior experience in a chat process or customer support role will be an added advantage.
- Freshers and experienced candidates are welcome to apply.
Education:
- Minimum Qualification: Graduate
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