
Chat Support Intern
17 hours ago
Customer Interaction Intern (Chat-first)
— Be the friendly, calm voice of Divine Hindu across WhatsApp & website chat.
Location:
Sector 27, Gurugram —
Work from Office
Duration:
3–6 months |
Paid Internship
Timings:
9:00 AM – 6:30 PM
Work from Office (6 days), 2nd Sat off
Joining:
Immediate
Work mode:
Strictly in-office
(No remote / hybrid).
About the role
You'll handle high-volume chat conversations (WhatsApp Business + website chat), protect conversions, and create delightful post-purchase experiences. This is a fast-paced, high-impact role — ideal for someone calm under pressure, empathetic, and detail-oriented.
Primary channel:
Live chat —
100–200 chats/day
(short queries, order lookups, quick troubleshooting, escalation).
Secondary channels:
Inbound/outbound calls and email for complex issues or follow-ups.
Tone: Polite, brand-aligned, in
Hinglish / Hindi + English
.
Key responsibilities
- Manage
100–200 chat conversations daily
with speed and empathy.
- Resolve WhatsApp & website queries: order status, tracking, cancellations, product FAQs, payment confirmations.
- Process and coordinate returns, refunds, and replacements using
Shopify + CRM/ticketing tools
.
- Raise and follow up on escalations with Warehouse, Logistics, and Quality teams.
- Log accurate notes & tags for every interaction; keep CRM/ticket updated until closure.
- Use and improve canned replies / knowledge base for consistent, fast responses.
- Collect customer feedback and flag recurring issues to the CX lead.
Must-have
- Strong written communication in
Hindi + English
(Hinglish fluency preferred).
- Fast, accurate typing under pressure (comfortable with 100–200 chats/day).
- Comfortable speaking on phone calls when needed.
- Proactive, patient, detail-oriented, and able to follow SOPs.
- Prior customer-facing experience or internships — a plus.
How to apply
Send your
resume
to
Email subject:
Application – Customer Interaction Intern
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