International Chat Process

2 days ago

Gurgaon, Haryana, India Transcom Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Roles and Responsibilities

  • Handle customer queries via chat support, ensuring timely resolution of issues.
  • Provide accurate and effective solutions to customers through email communication.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Maintain a high level of professionalism and empathy when interacting with customers.
  • Meet performance targets for quality, productivity, and sales metrics.

Desired Candidate Profile

  • 6 months - 1 year of experience in international non-voice processes (blended process).
  • Strong understanding of BPO non-voice processes and chat support services.
  • Excellent written communication skills in English; ability to communicate effectively via email.
  • Ability to work on rotational shifts including night shifts; flexible schedule requirements.

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