
Upselling - International Chat Process || Gurgaon
2 days ago
Job description
Roles and Responsibilities
- Provide customer support through various channels such as calling, email, chat, and non-voice processes.
- Handle international customer inquiries with a focus on blended process (calling+email + chat).
- Offer product solutions to customers based on their requirements.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues.
Desired Candidate Profile
- 0-3 years of experience in BPO Customer Service or related field.
- Strong communication skills for effective interaction with customers via multiple channels (email, chat).
- Ability to work in a fast-paced environment handling multiple tasks simultaneously.
- Proficiency in International Chat Process and Non-Voice Process is essential.
- Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves)
Job Details
- Any 5 days of working
- Any 2 days of Week off
- Shift- 9 hours (Including 1 Hour break)
- Rotational Shifts/ Week-off
- Salary /-
- Location- Gurgaon
Interested Candidate share their resume to: -
HR Manisha
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