Zonal Manager

1 week ago


Coimbatore, Tamil Nadu, India IndiaMART Full time

We're looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

  • Drive business growth for both topline and bottom-line in the Zone.
  • Develop and execute the annual operating plan, including revenue

and cost forecasting.

  • Achieve monthly, quarterly, and annual sales targets by generating

revenue from existing paid members.

  • Ensure timely delivery of services, maintaining high standards for

client satisfaction.

  • Analyze customer feedback to gather business intelligence, assess

core service benefits, and ensure high client satisfaction.

  • Establish a robust system for maximizing customer retention.
  • Recruit, train, and develop a proactive, consultative client

servicing team focused on delivering exceptional customer

experiences.

  • Expertise in client engagement and application of effective field

sales strategies

  • Strong problem-solving ability with quick decision-making under

pressure

  • Excellent verbal communication and active listening skills
  • Strategic mindset with the ability to identify and create new

business opportunities

  • Proven team management and interpersonal capabilities
  • Skilled in data analysis, reporting, and performance tracking
  • Target-driven with a strong focus on achieving and exceeding goals
  • Demonstrated leadership with the ability to inspire and guide large

teams

  • MBA graduate with strong academics
  • 7+ yrs. of experience in Sales / Servicing / Retention
  • Preference for candidates with team handling experience of 100+

team members in last 4yrs


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