Customer Service Assistant
18 hours ago
Customer Service Assistant
Job Type:
Full-Time | 6 Days Working | Rotational Week Off
Shift Timings:
- For Female Candidates: Between 8:00 AM to 8:00 PM
- For Male Candidates: Between 8:00 AM to 12:00 AM (Midnight)
- Day rotational shifts
Qualification:
- Any Graduate
- Fresher or Experienced candidates are welcome
Language Requirements:
- Fluency in English is mandatory
- Hindi is compulsory
- Good communication skills are essential
Assessment Criteria:
- Versant Level 4 (voice assessment)
Job Responsibilities:
- Handle inbound and outbound customer calls related to fraud risk management
- Verify suspicious activities or transactions reported on customer accounts
- Record and document customer interactions accurately in the system
- Provide timely and effective resolutions to customer issues
- Escalate unresolved or complex issues to the appropriate department
- Follow standard operating procedures and ensure compliance with Flipkart's fraud policies
Key Skills:
- Excellent verbal communication
- Customer-centric attitude
- Ability to manage stressful situations calmly
- Fast learner and adaptable to process changes
- Basic computer skills
Additional Details:
- 100+ openings
- Immediate joiners preferred
Job Type: Full-time
Pay: ₹12, ₹21,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- English (Required)
Location:
- Bangalore, Karnataka (Required)
Work Location: In person
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