Customer Service Assistant

18 hours ago


Bengaluru, Karnataka, India 10xgrowthaccelerator Full time ₹ 1,44,000 - ₹ 25,20,000 per year

Customer Service Assistant

Job Type:

Full-Time | 6 Days Working | Rotational Week Off

Shift Timings:

  • For Female Candidates: Between 8:00 AM to 8:00 PM
  • For Male Candidates: Between 8:00 AM to 12:00 AM (Midnight)
  • Day rotational shifts

Qualification:

  • Any Graduate
  • Fresher or Experienced candidates are welcome

Language Requirements:

  • Fluency in English is mandatory
  • Hindi is compulsory
  • Good communication skills are essential

Assessment Criteria:

  • Versant Level 4 (voice assessment)

Job Responsibilities:

  • Handle inbound and outbound customer calls related to fraud risk management
  • Verify suspicious activities or transactions reported on customer accounts
  • Record and document customer interactions accurately in the system
  • Provide timely and effective resolutions to customer issues
  • Escalate unresolved or complex issues to the appropriate department
  • Follow standard operating procedures and ensure compliance with Flipkart's fraud policies

Key Skills:

  • Excellent verbal communication
  • Customer-centric attitude
  • Ability to manage stressful situations calmly
  • Fast learner and adaptable to process changes
  • Basic computer skills

Additional Details:

  • 100+ openings
  • Immediate joiners preferred

Job Type: Full-time

Pay: ₹12, ₹21,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Bangalore, Karnataka (Required)

Work Location: In person


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