Customer Service Assistant
2 days ago
Role: Customer Success Associate (Hybrid)
- Company: QuickMetrix
- Location: JP Nagar Bengaluru
- Experience: 0–2 years (Customer Support, BPO, or SaaS Support)
- Compensation: ₹2.0 – 3.5 LPA (based on experience)
About QuickMetrix
- QuickMetrix helps large brands drive better customer engagement on digital & social platforms using AI-driven insights & processes. B2B SaaS Platform for Omnichannel Customer Service & Analytics
What You'll Do
- Be the first line of support for our clients to Log and triage service requests via tickets, chat, or email.
- Guide customers through platform workflows and dashboards
- Escalate technical issues to L2 when needed
- Maintain accurate case documentation and follow up until closure
- Ensure process compliance and deliver high customer satisfaction
You Bring
- BCA/MCA/Engineering Graduate with 0–2 years experience
- Strong communication skills, customer empathy & responsiveness to ensure they are successful with QuickMetrix.
- Readiness to work in shifts
- Nice to have: Exposure to SaaS tools or CRM/ticketing systems; Prior BPO / chat / tech support experience
Why Join Us
Work-from-home flexibility with enterprise-grade SaaS exposure
Growth & Collaborative, learning-focused environment
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