Customer Service Assistant

2 days ago


Bengaluru, Karnataka, India Numoo HR Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Role: Customer Success Associate (Hybrid)

  • Company: QuickMetrix
  • Location: JP Nagar Bengaluru
  • Experience: 0–2 years (Customer Support, BPO, or SaaS Support)
  • Compensation: ₹2.0 – 3.5 LPA (based on experience)

About QuickMetrix

- QuickMetrix helps large brands drive better customer engagement on digital & social platforms using AI-driven insights & processes. B2B SaaS Platform for Omnichannel Customer Service & Analytics

What You'll Do

  • Be the first line of support for our clients to Log and triage service requests via tickets, chat, or email.
  • Guide customers through platform workflows and dashboards
  • Escalate technical issues to L2 when needed
  • Maintain accurate case documentation and follow up until closure
  • Ensure process compliance and deliver high customer satisfaction

You Bring

  • BCA/MCA/Engineering Graduate with 0–2 years experience
  • Strong communication skills, customer empathy & responsiveness to ensure they are successful with QuickMetrix.
  • Readiness to work in shifts
  • Nice to have: Exposure to SaaS tools or CRM/ticketing systems; Prior BPO / chat / tech support experience

Why Join Us

Work-from-home flexibility with enterprise-grade SaaS exposure

Growth & Collaborative, learning-focused environment


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