Senior Manager

Job Title:

Senior Manager - Vendor reconciliation (Quit Cliam-P2P)

Function: Finance & Shared Services (F&SS)

Domain: E-commerce

Location: Bengaluru

Reports to:Tower Lead- Vendor Management

Role Summary:

The Senior Manager - Vendor reconciliation is part of the P2P vertical and responsible for leading the reconciliation process with the key brands. The role is required to perform with the agreed timelines vendor reconciliations, resolve open claims and disputes, obtain sign off with the vendor and ensure the post sign off activities are completed. aged liabilities. This role is critical to driving balance sheet hygiene, controlling financial risk, and enhancing vendor satisfaction through structured claim settlement and root cause elimination in a dynamic and high-volume e-commerce environment. Internally the role is titled as Senior Manager (Quit Claims)

Key Responsibilities:

Operational & Functional Leadership

• Own end-to-end Vendor reconciliation and resolution process-identify, investigate, validate, and clear outstanding vendor balances, claims, and disputes.
• Lead analysis of open transactions such as GRNI, aged payables, debit balances, credit memos, and unmatched invoices for quicker reconciliation and resolution with the vendors.
• The role involves diligently working and in collaboration with other verticals of Purchase to Pay such as Invoice Processing, Key Account Management, Vendor Experience etc and the Business teams.
• Drive regular reconciliations and proactive closure of vendor accounts through structured negotiations and settlements.
• KPIs/Success Metrics: e.g. claim closure % within TAT, vendor satisfaction score, reduction in aged GRNI.
• The role will be responsible for leading and guiding the team for the deliverables.

Process Governance & Controls

• Implement and maintain a robust vendor reconciliation governance framework, ensuring compliance with accounting policies, controls, and audit requirements.
• Standardize documentation and tracking for all claim resolution activities and ensure audit-readiness.
• Coordinate with Legal, Tax, and Compliance teams as needed for settlement frameworks and exception handling.

Stakeholder Management

• Liaise closely with sourcing, category, and operations teams to resolve upstream issues leading to claims-pricing, GR/IR mismatches, or service delivery gaps.
• Engage directly with vendors to reconcile statements, validate claims, and close out disputes professionally and efficiently.
• Act as a single point of contact for all vendor reconciliation escalations in the P2P process.

Team Management & Capability Building

• Lead and manage a team of analysts and specialists focused on claim resolution and payable integrity.
• Develop and implement training, SOPs, and performance metrics to enhance team capability and productivity.
• Drive a culture of ownership, accountability, and service orientation within the quit claims team.

Reporting & Transformation

• Generate monthly dashboards on reconciliation status, risk exposure, and resolution TATs.
• Identify process gaps and drive automation or systemic fixes to prevent claim reoccurrence.
• Partner with digital and transformation teams for implementation of reconciliation tools, dispute tracking systems, and process optimization.

Qualifications & Experience:

• MBA (Finance) CA Inter B. Com with strong P2P/AP exposure.
• 12-15 years of experience in Procure-to-Pay operations, with minimum 3-5 years managing vendor dispute or claims resolution in a shared services setup
• Strong understanding of retail and/or e-commerce vendor ecosystems, contracts, and transactional complexity
• Experience in ERPs relevant AP automation tools
• Familiarity with SOX/internal controls and audit compliance

Key Competencies:

• To excel in this role, you should have -
• Good hands-on experience in overall finance and accounts, with an understanding of accounting principles, reporting requirements, key controls, and risks of the process.
• Experience in handling team sizes of ten and above.
• Expertise in vendor reconciliation and vendor dispute resolution
• Strong negotiation, analytical and communication skills
• Analytical mindset with ability to deep dive and drive closure; ability to connect data sets and recommend action cum solutions
• Ability to influence cross-functional teams without direct authority.
• High diligence and process rigor

It will be awesome if you have -

• Good people and client management skills.
• The ability to set up, streamline processes/procedures and improve the same.
• Effective communication skills.
• Good leadership skills and the ability to influence and motivate the team with a positive energy.
• The ability to multitask and be agile and handle pressure.

Career Path:

• Progression to other verticals within P2P Tower as well as other Towers

Mandatory fields : P2P, AP, Vendor Reconciliation, Vendor Management, Indian Accounting, Indian Taxations, GST, IGAAP/IFRS