Customer Services Coordinator

2 weeks ago

Navi Mumbai, Maharashtra, India Neeco Global ICT Services Full time ₹ 3,00,000 - ₹ 5,40,000 per year

Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage.

We are looking for a candidate who would like to use and deepen his or her knowledge of customer service in ICT. We're looking for someone who wants to use English language at work on everyday basis. We offer a position that allows great flexibility of time in 24/7 shifts.

Our headquarter is in Europe, Czech Republic and we have a team of 12 people in India. All support will be provided, team leader is in India.

As Customer services coordinator, you will:

  • be the first point of contact for any customer's requirement or request
  • maintain thorough knowledge of the customers and our services
  • ensure client satisfaction by meeting their defined requirement
  • perform other duties as identified and ensure client satisfaction

What you should have:

  • Technical or ICT knowledge is an advantage (ITIL, ITSM, CCNA certification is a great advantage)
  • Customer service experience of at least 2 years
  • Knowledge of Networking is desirable
  • Advanced knowledge of English
  • Excellent communication and organization skills
  • Flexibility to work on 24/7 shifts (night and weekend shifts can be remote work from home)

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Customer service: 2 years (Required)
  • Networking and other ICT: 2 years (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Preferred)

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