Customer Service Specialist

3 days ago

Navi Mumbai, Maharashtra, India Randstad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hiring for Randstad Client

Preferred Candidates from Order Management or Supply chain Management with SAP Experience.

Accounting profiles are not considerd.

Role & responsibilities

  • Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
  • Maintain a thorough knowledge of the company& products, applications, and service offerings within the assigned business portfolio.
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
  • Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
  • Maintain service levels according to business prioritization.
  • Differentiate between customer requirements and the company& capabilities, choosing the best and most cost-effective solutions.

Core Responsibilities:

  • Manage customer orders through end-to-end work processes and systems.
  • Maintain a thorough knowledge of the businesses& products, applications, and service offerings.

Preferred candidate profile

  • Be open to work in different time zones.
  • Be Self-motivated with ability to use initiative and thrive on responsibility.
  • Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills.

Perks and benefits

Rotational shift , Only for night shift cab will be provided

5 days working

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