Customer Service Specialist

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place. 

About you and this role

Dow has an opportunity for Customer service specialist who acts as the interface between customers & the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. Uses conceptual knowledge and experience to complete a range of assignments and tasks, with need of limited guidance and direction.

Responsibilities

• Order Management: Handle the entire order entry and fulfillment process for complex customer requirements, ensuring efficient and accurate processing.
• Product and Service Knowledge: Maintain a thorough understanding of business products, applications, and service offerings to provide accurate support.
• Regional Compliance: Apply inter-cross-regional knowledge and OR&H procedures to meet area-specific requirements.
• Collaboration and Coordination: Work with planning, manufacturing, logistics, third-party service providers, and business partners to meet obligations and address unplanned events.
• Customer Relationship Management: Develop strong customer relationships, understand their needs, gather market intelligence, and proactively address issues.
• Operational Efficiency: Place stock transfer orders, monitor shipments, and collaborate with regional planners to resolve operational issues and maintain service levels. ​

Qualifications

• Master's or bachelor's degree in a discipline demonstrating logical thinking and computational skills (Supply Chain Management, Business).
• Looking for 3-8 years of experience in similar roles and fields.
• Fluent in English (written and spoken).
• Proficiency in the use of MS office applications (excel, outlook, power point).

Your Skills

• Strong Analytical & Communication skills.
• SAP & CRM   knowledge.
• Strong interpersonal effective and capability to collaborate effectively with different personalities and styles.
• Independent decision making, demonstrated ability to perform under pressure.
• Speed & timeliness, proactive problem solving, initiative taking.
• Should be good in problem solving skills.

Additional notes

• No relocation support is provided on the role.
• Should be flexible to work in time zones.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on