Customer Service Executive
14 hours ago
Customer Support Specialist Job Description
We are currently looking for Customer Support Specialists (f/m/d) to join our Team
What you will do
- Answering customers requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
- Being our customers voice by sharing their feedback and reporting their issues
- Collaborating with our different teams and having direct impact to improve our Product
- Representing Vivid Money and build a trustful relationship with our customers
Requirements
- Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
- Exceptional problem-solving and decision-making skills
- Good observational skills for process and product improvement
- Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
- Capable of managing multiple tasks and thriving under pressure in a dynamic environment
- Comprehensive knowledge of SME banking products, services, and processes.
- Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
Contact For Further Details -
Aashir Shaikh /
Khushal Savandre /
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