Customer Service Specialist

24 hours ago


Mumbai, Maharashtra, India Tructyre Full time

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Customer Service Specialist - Gateshead

Job details

Posted 24 November 2025 Salary £25,000 LocationGatehead Job type Permanent Full Time Reference016603

Job Description
Customer Service Advisor
Gateshead
£25,000 per annum
Full Time, permanent working 37.5 hours per week across Monday - Sunday between 8am - 8pm.
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We're looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Service Advisor Role

  • Taking inbound customer calls and creating work requests.
  • Making outbound calls to depots to schedule jobs and provide updates.
  • Producing accurate invoices using our internal systems and customer platforms.
  • Resolving queries and complaints with ownership and urgency.
  • Communicating across phone, email, and customer portals.
  • Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Essential
Requirements as a Customer Service Advisor:

  • Excellent customer service skills.
  • Confident using computer systems (including Microsoft Excel).
  • Experience handling high volumes of calls in a busy environment.
  • Strong communication and problem-solving abilities.

Desirable

  • Experience working with SLAs and KPIs.
  • Previous call centre or office admin experience.
  • Knowledge of UK geography and mapping systems.

Benefits As a Customer Service Advisor

  • 247.5 hours annual leave (25 days plus 8 bank holidays)
  • Additional holidays for long service
  • A flexible pension scheme, including life assurance
  • Enchanced maternity & paternity pay
  • Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
  • Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
  • Health and wellbeing program
  • Tyre Discount Schemes
  • Refer a Friend Scheme
  • Company Sick Pay

If you're enthusiastic, reliable, and ready to make a difference – we'd love to hear from you. Apply today and start your journey with Tructyre.

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Customer Service Specialist - Gateshead

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