Journey Expert

Journey Expert - INDBLR - Grp - 4.3

Req ID: 91365
Department: GCC BLR - Automation Centre
Division: Group Capability Centre - Management Fun
Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Automation Centre teams primary objective is to drive efficiencies across various Divisions including Commercial, Group Services, Institutional Operations, Customer Service Operations AU and NZ and Support Functions at the Bengaluru Group Capability Centre (GCC) and collaborate with other functions in-countries on larger transformational initiatives of the bank. The team is focused on delivering value through application of AI, RPA, Process Modelling, Data Analytics and so on.

This role will be responsible to deliver value (efficiency) to the AU Commercial business by utilizing the most relevant methods from a basket of advanced tools and methodologies such as AI, RPA, Data Analytics, R programming etc.

Automation Centre:

This role reports to Portfolio Lead and to work closely with ANZ Plus Customer Migration team to efficiency and value. While working on special initiatives this role would need to interact with various levels of leadership across geographies. This role requires the staff to be a strategic thinker with exposure on Agile/Project Management practices including stakeholder engagement, change management, reporting and governance.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru

What will your day look like?

• Should be a strategic thought partner to influence the senior leadership to adapt and drive efficiency improvements.
• Should be a change agent to drive change agenda among cross-functional and cross-border stakeholders including peers and upward leadership.
• Drive Automation project life cycle right from identifying impactful/feasible process candidates using technical understanding on RPA, AI, and Digitization technologies, Pre-Automation & Post-Automation VSMs preparations, contribute in standardizing the processes before BOT implementation, evaluating potential & actual efficiency impacts out of Automation implementations.
• Solving business problems with utmost efficiency & effectiveness using strong analytical skills including speed of converting input information to meaningful data, data analysis with latest analytical tools/ approaches, making effective decisions using critical thinking ability.
• Continuously assess and understand the operational requirements to improve operational performance and business processes.
• Manage the portfolio of business improvement projects and ensure benefits delivery and execution of these projects with desired quality, on time, and within budget.
• Work on conceptualizing, designing and preparing impactful business PowerPoint presentations for senior leadership.
• Understand the business requirements from top management and work collaboratively with relevant stakeholders to collect inputs and convert those into powerful presentations (ppts) with speed.
• Should be an excellent facilitator to upskill staff through technical training sessions including topics on Agile, Lean, Problem-Solving techniques etc.
• Identifying opportunities including Gen AI, along with other technologies.
• Connecting with technology and delivery partners conducting architectural reviews.
• Conduct POCs with new technologies etc.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Overall 10 years of banking experience and 6 years of experience in driving process improvement initiatives.
• Strong written and verbal communication skills as well as solid presentation skills, proficiency in Confluence & Jira documentation/project tracking.
• Experience in automation and programming will be an added advantage.
• Demonstrated analytical, process-oriented, and data-driven mindset.
• Team player experience in working with large groups.
• Exposure to work with onshore teams.
• Lean/Six Sigma and Agile certifications.

Youre not expected to have 100 PERCENT of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, but it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ, and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit. You can apply for this role by visiting ANZ Careers and searching for reference number 91365.

Job Posting End Date: 11/04/2025, 11:59 PM (Melbourne Australia)

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की ) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।

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