Journey Expert

Journey Expert - Service Management Support

Req ID: 97007

Department: Insto Banking Services Payments

Division: Institutional

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Role Location : Acacia (M3), Manyata Embassy Business Park

This role exists within the Tribe in order to manage and assist with critical processes within Payment Service Management and Support Tribe - Payment Services Support, including payments incident management and recovery and technical investigation originating from customer or industry inquiries.

What will your day look like?

Service Management and Support Tribe have a mission to keep our Payment Services' resilient, trustworthy and stable. We exists to ensure that payments just work, and that we respond to the organisational need. We contextualise payments into services across ANZ to ensure impacts during change and incidents are understood and empower decision making. Further, we monitor and uplift payment stability from a business and technology perspective.
This role is accountable for:
Executing payment services processes. These processes include but not limited to:
o Payment service data reporting - providing requirements as an end-user, insights, data validation and reporting
o Managing with payment exceptions due to technical issues relating Payments information / data services, HVP, Cross Border and Real Time Payments AU (NPP) transactions (24/7)
o Payment technical inquiries relating to Industry queries and customer complaints / queries

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience as a Data Analyst or in a similar role.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Proficiency in data analysis tools such as SQL, Python, R, or similar.
• Knowledge and experience in our payment systems / assets, data structures and databases is preferred
• Knowledge and experience in our clearing streams / payment services (e.g. RTGS, RTP, Direct Entry, Cross Border, Cards etc.) is preferred
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
• A willingness to broaden your experience and expertise to develop skills in the above disciplines, become more effective at optimising end-to-end customer journeys.
• Domain knowledge of Payments end to end from Business and Technology perspectives.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 97007.

Job Posting End Date

30/05/2025 , 11.59pm, (Melbourne Australia)