Strategist of Exceptional Customer Journeys

23 hours ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Customer Experience Strategist

We are reimagining how customers experience meat and seafood. We're building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity decision-making.

As we scale, we need a Customer Experience Design & Strategy expert to design and deliver delightful customer experiences across all touchpoints - in-app, during delivery, and at our physical stores.

Role Overview:

You will be the bridge between our customers and the business. You'll work with stakeholders across tech, product, revenue, supply chain, last mile delivery, and contact centre to translate what customers want and need into clear operating roadmaps for each team.

Partner with teams to structurally solve through deep design. Hold the organisation accountable for actual CX delivery by driving rigour on customer-facing metrics.

Key Responsibilities:
  • Create and lead customer-first experiences in one of India's fastest-growing consumer brands.
  • Operate at the intersection of strategy, design, and execution, not just advisory.
  • Partner with cross-functional teams (Product, Tech, Operations, Supply Chain, and Category) to define and prioritise customer journeys and service interventions.
  • Build and lead the CX strategy roadmap across contact points – voice, chat, app, social, and offline experience nodes.
  • Drive ops-heavy design thinking: convert customer pain points into structured problem statements, prototype solutions, and pilot quickly.

We're looking for someone with:

  • Experience in B2C, e-commerce, logistics, or food tech environments.
  • Background in Ops Design, Service Design, or CX innovation roles.
  • MBA from a Tier-1 institute (IIMs, ISB.) – mandatory.
  • 5–6 years of experience in strategy, operations strategy/design, CX design/strategy.
  • Experience working in or with high-volume, distributed operations environments.

Our Ideal Candidate

  • Has a strong understanding of customer needs and preferences.
  • Can drive strategic design initiatives and collaborate with cross-functional teams.
  • Is passionate about delivering exceptional customer experiences.

What We Offer

  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.

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