Technical Support

3 days ago


Wadala, Maharashtra, India Kruti Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title: Technical Support & Database Administrator

Department: Technology / IT Operations

Location: Wadala

Position Overview:

We are seeking a dynamic and technically skilled individual to join our team as a Technical Support & Database Administrator (DBA). This role combines responsibilities for client-facing technical support with backend database management, ensuring high performance, availability, and reliability of applications and databases.

Key Responsibilities:

1. Technical Support

ü Provide Level 1 & Level 2 technical support for software applications via email, chat, or remote access. Troubleshoot and resolve user issues related to application errors, data discrepancies, and connectivity.

ü Coordinate with the development and QA teams for issue escalation and bug tracking.

ü Maintain and update support documentation, FAQs, and knowledge base.

ü Ensure timely response and resolution within agreed SLAs.

ü Assist in software installation, configuration, and upgrades for clients.

2. Database Administration

ü Install, configure, and maintain SQL Server databases.

ü Monitor database performance, health, and security regularly.

ü Implement backup and recovery strategies, and ensure data integrity.

ü Write and optimize SQL queries, stored procedures, and reports.

ü Manage database migrations, updates, and version control.

ü Conduct regular performance tuning and indexing for optimal efficiency.

ü Coordinate with the development team for schema changes and data management.

3. Required Skills & Qualifications:

ü Bachelor's degree in Computer Science, Information Technology, or related field.

ü 2–5 years of experience in technical support and/or database administration.

ü Strong command over SQL and database management systems

ü Proficiency in Windows/Linux server environments.

ü Excellent problem-solving and communication skills.

ü Ability to work independently and handle multiple priorities.

4. Compensation & Benefits:

ü Competitive salary based on experience.

ü Performance incentives and annual appraisals.

ü Opportunity to grow within a rapidly expanding software organization.

Job Type: Full-time

Pay: ₹250, ₹500,000.00 per year

Work Location: In person



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