After Sales Customer Quality
2 weeks ago
Hi all ,
Currently we are hiring for Product based company position regarding After Sales customer Quality .
Job Description :
Customer
AFTERSALES Customer Quality team
Input
Dealership & Aftersales services
Dealerships DID (Dealer Issue Detection) received through system
Dealerships WC (Warranty Claim) received through system
Dealership's CIR I/S (Country Issue Report Incident/Safety) received through system
Key Tasks
All India
Build excellent working relationship with all major stakeholders.
Respect work standards and contribute to continual improvement of Product quality
Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.
Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.
In depth investigation of safety issue, with speed and according to the rules.
Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis
Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market
Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.
Conduct weekly regular rituals with key stakeholders / regions on common topics.
Monitor and report on Key Performance Indicators (KPI's) to prevent occurrence of non-conformity relating to Product, Processes and System.
Tools used
MS Excel
Power point
Outlook
7QC tools
8D
Root cause analysis techniques
Output
Failure data analysis
Improving the Product Quality by controlling 3MIS & 12MIS failure trend.
Those who are interested can reach out to below email address
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