Executive-Back-End/ Non Voice

2 days ago


Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
  • Average Handle Time 
  • Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills
  • Authentication - Measurement of the customer service representative's soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience (NPS) - Measurement of the customer service representative's skills
  • Ensure that the process transactions are processed as per Desktop procedures 
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met  
  • Manage customers chats for any queries related to Services
  • Provide resolution by catering exceptions and update systems accordingly.
  • Verifying customer details
  • Provide relevant system generated information  
  • Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards. 
  • Ensure adherence to established attendance schedules 
  • Ensure adherence to Company Policies and Procedures
  • Ensure use of standard verbiage – use of short & effective statements.
  • Resolve customer queries in first contact itself


  • Noida, Uttar Pradesh, India EXL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative's...


  • Noida, Uttar Pradesh, India EXL Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...


  • Noida, Uttar Pradesh, India Expert Staffing Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Overview: The Hiring for Non-Voice Process (Insurance Domain) is a critical role within our organization, responsible for facilitating the recruitment of qualified individuals to work in our non-voice insurance operations. The role plays a vital part in ensuring that our teams are staffed with high-performing individuals who can provide exceptional service...


  • Noida, Uttar Pradesh, India EXL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative's...

  • Back End Developer

    2 weeks ago


    Noida, Uttar Pradesh, India Headstart Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    JOB DESCRIPTIONThis is a full-time on-site role for a Back-End Developer located in Noida. The Back EndDeveloper will be responsible for back-end web development and software development,object-oriented programming (OOP), front-end development, and programming. Theback-end developer will collaborate with other teams to create high-quality...


  • Greater Noida, Uttar Pradesh, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role & responsibilitiesLooking for candidate for Voice process and non-voice processGood communication is mustGraduation certificate is compulsoryShift Time night shift 6.30PM -3.30PM5 Days work from officeLocation NoidaPreferred candidate profile


  • Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are hiring Immediate joiners for Customer Support Executives(Non-Voice/Chat process)Location- Noida Sector 142Min Experience- 6 months only on Chat/BlendedWorking days- 5 daysWork Timings- RotationalCandidate should have fluent english communication.Kindly share CV call/whatsapp-Gursimran (NOTE- ONLY LOOKING FOR IMMEDIATE JOINERS)

  • Non Voice

    2 days ago


    Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...


  • Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,80,000 - ₹ 2,30,000 per year

    Hi Jobseekers,We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description -Job Title: Non-Voice Process ExecutiveLocation: Noida, Uttar PradeshJob Type: Full-TimeExperience Required: 0 to 5 years (Freshers and Experienced candidates welcome)Shift: 5.5 days working with one Rotational offs /...


  • Noida, Uttar Pradesh, India Tech Mahindra Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    International Non-Voice Process Professional We're Hiring Now: International Non-Voice Process Location: Noida, Sector 62 Work Mode: Work from Office Shift: Night Shift (US/UK Process) Experience: 0-1 Qualification: 10+2 Process: Non-Voice (Chat Support) Skills: Excellent English communication (written) Typing speed 25-30 WPM Good...