Executive-Back-End/ Non Voice

Overview: The Hiring for Non-Voice Process (Insurance Domain) is a critical role within our organization, responsible for facilitating the recruitment of qualified individuals to work in our non-voice insurance operations. The role plays a vital part in ensuring that our teams are staffed with high-performing individuals who can provide exceptional service...

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...

JOB DESCRIPTIONThis is a full-time on-site role for a Back-End Developer located in Noida. The Back EndDeveloper will be responsible for back-end web development and software development,object-oriented programming (OOP), front-end development, and programming. Theback-end developer will collaborate with other teams to create high-quality...

Roles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...

Description·First-time resolution and accuracy (QM score on or above target)·Customer satisfaction (CSAT score on or above target)·Efficiency in dealing with customer queries (AHT number on or above target)·Keeping customer's data secure (DPA score on or above target)·Attaining customer sentiment (Call close % on or above target)·Demonstrating...

Candidate should have good reading and writing skills as the candidate will have to read clients emails and action them accordingly.Candidate should be a team player and should be willing to work in different shifts whenever required.This role requires excellent communication skills, attention to detail, and a commitment to delivering exception customer...

DescriptionCandidate should have good reading and writing skills as the candidate will have to read clients emails and action them accordingly.Candidate should be a team player and should be willing to work in different shifts whenever required.This role requires excellent communication skills, attention to detail, and a commitment to delivering exception...

·First-time resolution and accuracy (QM score on or above target)·Customer satisfaction (CSAT score on or above target)·Efficiency in dealing with customer queries (AHT number on or above target)·Keeping customer's data secure (DPA score on or above target)·Attaining customer sentiment (Call close % on or above target)·Demonstrating behaviours in-line...

DescriptionProficient with English language    Freshers'/resources having prior experience, preferably insurance.    US Shifts    Back-office processing    Basic computer and keyboard skills    Numerical ability    Good comprehension skill    MS Office skills    Team player    Quick learner       Should be able to read and comprehend...

DescriptionHelps in processing changes manually and online on their personal information such as address change, interested party, billing and reissue of policy. . Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Graduates only3. Candidates with prior exp in email writing support will be...