Executive-Back-End/ Non Voice

19 hours ago


Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
  • Average Handle Time 
  • Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills
  • Authentication - Measurement of the customer service representative's soft skills
  • Attendance - dependability
  • Schedule Adherence - punctuality
  • First chat resolution
  • Customer Experience (NPS) - Measurement of the customer service representative's skills
  • Ensure that the process transactions are processed as per Desktop procedures 
  • Ensure that the assigned targets in accordance with SLA and any internal standard are met  
  • Manage customers chats for any queries related to Services
  • Provide resolution by catering exceptions and update systems accordingly.
  • Verifying customer details
  • Provide relevant system generated information  
  • Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards. 
  • Ensure adherence to established attendance schedules 
  • Ensure adherence to Company Policies and Procedures
  • Ensure use of standard verbiage – use of short & effective statements.
  • Resolve customer queries in first contact itself


  • Noida, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

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  • Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,35,000 - ₹ 2,30,000 per year

    Hi JobseekersGreetings from ShiningstarsITPLWe are hiring for both Part time and Full Time for Non Voice We are hiring for Customer Service Executive for Non Voice process for Noida location Salary for Part Time: 13.5 k ctc :- 10.8 k in hand ( 5 hrs of shift and cab facility available in odd hours)Salary for Full Time : 23 k ctcRoles and...


  • Noida, Uttar Pradesh, India EXL Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...


  • Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are hiring Immediate joiners for Customer Support Executives(Non-Voice/Chat process)Location- Noida Sector 142Min Experience- 6 months only on Chat/BlendedWorking days- 5 daysWork Timings- RotationalCandidate should have fluent english communication.Kindly share CV call/whatsapp-Gursimran (NOTE- ONLY LOOKING FOR IMMEDIATE JOINERS)

  • Non Voice

    17 hours ago


    Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...


  • Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,80,000 - ₹ 2,30,000 per year

    Hi Jobseekers,We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description -Job Title: Non-Voice Process ExecutiveLocation: Noida, Uttar PradeshJob Type: Full-TimeExperience Required: 0 to 5 years (Freshers and Experienced candidates welcome)Shift: 5.5 days working with one Rotational offs /...


  • Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    IMMEDIATE JOINERS ONLY(Candidates who are available for interview today and joining in 2 days)NON-VOICE PROCESSCandidates required with at least 6 months documented experience in Chat support or blended process.Location- Noida Sector 142(Noida based candidates preferred)Good English communication requiredTime- 24/7 Rotational- One side Cab in odd hours...


  • Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full time

    Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the Roadside Assistance and Motor Insurance, as well as answering generic, non-generic specific questions related to product cover/motor servicing. Candidates with voice background & prior web chat experience with UK or US client will...


  • Greater Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilityHandle customer inquiries and resolve issues via chat, email, or other non-voice channels.Provide timely and accurate responses to customer queries and concerns.Collaborate with internal teams to resolve complex customer issues.Develop and maintain a strong understanding of company products and services.Identify opportunities to...

  • Non-IT Recruiter

    2 weeks ago


    Noida, Uttar Pradesh, India MNR solutions pvt Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Non-IT Recruiter / Talent Acquisition ExecutiveLocation: Sector 63, NoidaExperience: 0–3 YearsIndustry Background: Staffing / ConsultingEmployment Type: Full-timeJob Description:We are looking for an enthusiastic and driven Non-IT Recruiter/Talent Acquisition Executive to join our growing recruitment team. If you have experience in non-IT hiring...