Executive-Back-End/ Non Voice
19 hours ago
- Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
- Average Handle Time
- Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills
- Authentication - Measurement of the customer service representative's soft skills
- Attendance - dependability
- Schedule Adherence - punctuality
- First chat resolution
- Customer Experience (NPS) - Measurement of the customer service representative's skills
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Manage customers chats for any queries related to Services
- Provide resolution by catering exceptions and update systems accordingly.
- Verifying customer details
- Provide relevant system generated information
- Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
- Ensure use of standard verbiage – use of short & effective statements.
- Resolve customer queries in first contact itself
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Voice And Non-Voice Support
5 days ago
Noida, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionAdroit Synergies Pvt. Ltd. is a next-generation global business service provider specializing in Business Process Outsourcing (BPO) solutions. Founded in 2015, Adroit operates with over 700 employees across 3 delivery centers. We offer comprehensive services tailored to enhance customer satisfaction, drive sales, improve employee...
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Non Voice Customer Service Executive
1 week ago
Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,35,000 - ₹ 2,30,000 per yearHi JobseekersGreetings from ShiningstarsITPLWe are hiring for both Part time and Full Time for Non Voice We are hiring for Customer Service Executive for Non Voice process for Noida location Salary for Part Time: 13.5 k ctc :- 10.8 k in hand ( 5 hrs of shift and cab facility available in odd hours)Salary for Full Time : 23 k ctcRoles and...
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Executive-Back-End/ Non Voice
1 day ago
Noida, Uttar Pradesh, India EXL Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...
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Non Voice Chat Support Executive
2 weeks ago
Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWe are hiring Immediate joiners for Customer Support Executives(Non-Voice/Chat process)Location- Noida Sector 142Min Experience- 6 months only on Chat/BlendedWorking days- 5 daysWork Timings- RotationalCandidate should have fluent english communication.Kindly share CV call/whatsapp-Gursimran (NOTE- ONLY LOOKING FOR IMMEDIATE JOINERS)
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Non Voice
17 hours ago
Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRoles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...
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Non Voice Process Executive @NOIDA
5 days ago
Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,80,000 - ₹ 2,30,000 per yearHi Jobseekers,We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description -Job Title: Non-Voice Process ExecutiveLocation: Noida, Uttar PradeshJob Type: Full-TimeExperience Required: 0 to 5 years (Freshers and Experienced candidates welcome)Shift: 5.5 days working with one Rotational offs /...
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Non-Voice Chat Support Executive
2 weeks ago
Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,00,000 - ₹ 4,00,000 per yearIMMEDIATE JOINERS ONLY(Candidates who are available for interview today and joining in 2 days)NON-VOICE PROCESSCandidates required with at least 6 months documented experience in Chat support or blended process.Location- Noida Sector 142(Noida based candidates preferred)Good English communication requiredTime- 24/7 Rotational- One side Cab in odd hours...
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Executive-Voice-Customer Service
1 week ago
Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full timeRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the Roadside Assistance and Motor Insurance, as well as answering generic, non-generic specific questions related to product cover/motor servicing. Candidates with voice background & prior web chat experience with UK or US client will...
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Chat / Non Voice Professional
1 day ago
Greater Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRoles and ResponsibilityHandle customer inquiries and resolve issues via chat, email, or other non-voice channels.Provide timely and accurate responses to customer queries and concerns.Collaborate with internal teams to resolve complex customer issues.Develop and maintain a strong understanding of company products and services.Identify opportunities to...
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Non-IT Recruiter
2 weeks ago
Noida, Uttar Pradesh, India MNR solutions pvt Full time ₹ 8,00,000 - ₹ 12,00,000 per yearPosition: Non-IT Recruiter / Talent Acquisition ExecutiveLocation: Sector 63, NoidaExperience: 0–3 YearsIndustry Background: Staffing / ConsultingEmployment Type: Full-timeJob Description:We are looking for an enthusiastic and driven Non-IT Recruiter/Talent Acquisition Executive to join our growing recruitment team. If you have experience in non-IT hiring...