Executive-Back-End/ Non Voice
19 hours ago
- Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
- Average Handle Time
- Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills
- Authentication - Measurement of the customer service representative's soft skills
- Attendance - dependability
- Schedule Adherence - punctuality
- First chat resolution
- Customer Experience (NPS) - Measurement of the customer service representative's skills
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Manage customers chats for any queries related to Services
- Provide resolution by catering exceptions and update systems accordingly.
- Verifying customer details
- Provide relevant system generated information
- Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
- Ensure use of standard verbiage – use of short & effective statements.
- Resolve customer queries in first contact itself
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Executive-Back-End/ Non Voice
2 weeks ago
Noida, Uttar Pradesh, India EXL Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDescriptionRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative's...
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Executive-Back-End/ Non Voice
2 days ago
Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills Authentication -...
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Hiring for Non- Voice Process
2 weeks ago
Noida, Uttar Pradesh, India Expert Staffing Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per yearOverview: The Hiring for Non-Voice Process (Insurance Domain) is a critical role within our organization, responsible for facilitating the recruitment of qualified individuals to work in our non-voice insurance operations. The role plays a vital part in ensuring that our teams are staffed with high-performing individuals who can provide exceptional service...
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Executive-Back-End/ Non Voice
2 weeks ago
Noida, Uttar Pradesh, India EXL Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDescriptionRole primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative's...
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Back End Developer
2 weeks ago
Noida, Uttar Pradesh, India Headstart Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearJOB DESCRIPTIONThis is a full-time on-site role for a Back-End Developer located in Noida. The Back EndDeveloper will be responsible for back-end web development and software development,object-oriented programming (OOP), front-end development, and programming. Theback-end developer will collaborate with other teams to create high-quality...
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Non Voice Process Executive
1 week ago
Greater Noida, Uttar Pradesh, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per yearRole & responsibilitiesLooking for candidate for Voice process and non-voice processGood communication is mustGraduation certificate is compulsoryShift Time night shift 6.30PM -3.30PM5 Days work from officeLocation NoidaPreferred candidate profile
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Non Voice Chat Support Executive
2 weeks ago
Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWe are hiring Immediate joiners for Customer Support Executives(Non-Voice/Chat process)Location- Noida Sector 142Min Experience- 6 months only on Chat/BlendedWorking days- 5 daysWork Timings- RotationalCandidate should have fluent english communication.Kindly share CV call/whatsapp-Gursimran (NOTE- ONLY LOOKING FOR IMMEDIATE JOINERS)
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Non Voice
2 days ago
Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRoles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...
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Non Voice Process Executive @NOIDA
5 days ago
Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,80,000 - ₹ 2,30,000 per yearHi Jobseekers,We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description -Job Title: Non-Voice Process ExecutiveLocation: Noida, Uttar PradeshJob Type: Full-TimeExperience Required: 0 to 5 years (Freshers and Experienced candidates welcome)Shift: 5.5 days working with one Rotational offs /...
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International Non-Voice Process Professional
2 weeks ago
Noida, Uttar Pradesh, India Tech Mahindra Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per yearInternational Non-Voice Process Professional We're Hiring Now: International Non-Voice Process Location: Noida, Sector 62 Work Mode: Work from Office Shift: Night Shift (US/UK Process) Experience: 0-1 Qualification: 10+2 Process: Non-Voice (Chat Support) Skills: Excellent English communication (written) Typing speed 25-30 WPM Good...