Executives-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

Overview: The Hiring for Non-Voice Process (Insurance Domain) is a critical role within our organization, responsible for facilitating the recruitment of qualified individuals to work in our non-voice insurance operations. The role plays a vital part in ensuring that our teams are staffed with high-performing individuals who can provide exceptional service...

DescriptionHelps in processing changes manually and online on their personal information such as address change, interested party, billing and reissue of policy. . Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Graduates only3. Candidates with prior exp in email writing support will be...

Helps in processing changes manually and online on their personal information such as address change, interested party, billing and reissue of policy. . Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Graduates only3. Candidates with prior exp in email writing support will be preferred. 4....

DescriptionEmail analysis and support, data entry for efficient reporting and assist client specific tasks such as cancellation and issuance of remediation refund/s. 1. Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Any graduates to be considered for this role. 3. Candidates with prior exp...

Email analysis and support, data entry for efficient reporting and assist client specific tasks such as cancellation and issuance of remediation refund/s. 1. Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Any graduates to be considered for this role. 3. Candidates with prior exp in email...

Roles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...

Proficient with English languageFreshers'/resources having prior experience, preferably insurance.US ShiftsBack-office processingBasic computer and keyboard skillsNumerical abilityGood comprehension skillMS Office skillsTeam playerQuick learnerShould be able to read and comprehend request.

Case Lifecycle Management: Handle customer cases from initiation to closure using designated tools and systems, ensuring timely and accurate resolution. Written Communication: Draft professional, client-specific email responses and case notes that are grammatically sound and contextually appropriate. Customer Query Resolution: Address complex customer...

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Average Handle Time  Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills Authentication -...

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...