Non Voice
2 weeks ago
Roles and Responsibility
- Manage and coordinate non-voice and backend operations efficiently.
- Provide excellent customer service and support to clients via phone, email, or chat.
- Develop and implement process improvements to boost productivity and quality.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze data and metrics to identify trends and areas for improvement.
- Ensure compliance with company policies and procedures.
Job Requirements
- Minimum 2 years of experience in a related field, preferably in BPO or BPM.
- Strong communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in MS Office and other software applications is required.
- Strong analytical and problem-solving skills with attention to detail.
- Experience in managing multiple tasks simultaneously while maintaining accuracy and quality.
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