Non Voice

2 days ago

Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Manage and coordinate non-voice and backend operations efficiently.
  • Provide excellent customer service and support to clients via phone, email, or chat.
  • Develop and implement process improvements to boost productivity and quality.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Analyze data and metrics to identify trends and areas for improvement.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Minimum 2 years of experience in a related field, preferably in BPO or BPM.
  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in MS Office and other software applications is required.
  • Strong analytical and problem-solving skills with attention to detail.
  • Experience in managing multiple tasks simultaneously while maintaining accuracy and quality.

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