Chat / Non Voice Professional
24 hours ago
Roles and Responsibility
- Handle customer inquiries and resolve issues via chat, email, or other non-voice channels.
- Provide timely and accurate responses to customer queries and concerns.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a strong understanding of company products and services.
- Identify opportunities to upsell and cross-sell products or services.
- Maintain high levels of customer satisfaction and loyalty.
Job Requirements
- Excellent written and verbal communication skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM software and customer service tools.
- Ability to adapt to changing situations and priorities.
- Strong analytical and critical thinking skills.
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