Chat & Voice Backend Process - Professional
1 day ago
Roles and Responsibility
- Manage and coordinate chat and voice backend processes efficiently.
- Provide excellent customer service through various communication channels.
- Handle customer inquiries and resolve issues professionally.
- Collaborate with team members to achieve process goals.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate potential issues to senior management when necessary.
Job Requirements
- Strong knowledge of BPM/BPO industry trends and practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
- Effective communication and interpersonal skills.
- Strong analytical and critical thinking skills.
- Ability to adapt to changing process requirements and priorities.
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