Chat & Voice Backend Process - Professional

1 day ago


Greater Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Manage and coordinate chat and voice backend processes efficiently.
  • Provide excellent customer service through various communication channels.
  • Handle customer inquiries and resolve issues professionally.
  • Collaborate with team members to achieve process goals.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate potential issues to senior management when necessary.

Job Requirements

  • Strong knowledge of BPM/BPO industry trends and practices.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Effective communication and interpersonal skills.
  • Strong analytical and critical thinking skills.
  • Ability to adapt to changing process requirements and priorities.


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