Chat Voice
5 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through chat and non-voice channels.
- Collaborate with team members to achieve business objectives.
- Develop and implement process improvements to enhance efficiency.
- Maintain accurate records of customer interactions and transactions.
- Ensure compliance with company policies and procedures.
Job Requirements
- Minimum 1 year of experience in the BPM/BPO industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Strong analytical and critical thinking skills.
- Experience with chat and non-voice processes is preferred.
- Ability to work collaboratively as part of a team.
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