International Blended Chat

3 days ago

Delhi NCR, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle customer inquiries via chat and voice support professionally.
  • Provide timely and accurate solutions to customer complaints and concerns.
  • Collaborate with team members to achieve sales targets and improve customer satisfaction.
  • Maintain high product knowledge to effectively communicate with customers.
  • Work in rotational shifts, including night shifts, weekends, and holidays.
  • Participate in training sessions to enhance skills and knowledge.

Job Requirements

  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a blended process environment, including chat and voice support.
  • Strong problem-solving skills and attention to detail are required.
  • Experience working in a BPO or BPM industry is preferred.
  • Ability to adapt to changing situations and priorities.
  • Strong analytical and critical thinking skills are necessary.

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