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Customer Support Executive

3 weeks ago

Ghitorni Delhi Delhi, India Knight learning solutions Full time

Job Description: Customer Success Associate - VivintLocation

Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016

Work Mode

Work From Office

Salary

₹25,000 - ₹31,000 CTC

Openings

30 Agents

Key Responsibilities
- Provide top-notch support to Vivint’s international customers through both chat and voice channels.
- Troubleshoot and resolve technical and service-related queries effectively.
- Maintain professional, clear, and fluent communication at all times.
- Accurately log interactions and resolutions in system records.
- Follow operational procedures for service and escalation when required.
- Work collaboratively within a team environment and support knowledge sharing.

Required Skills & Experience
- Good communication skills in English (speaking and writing); strong verbal fluency is essential.
- At least 6 months of experience in international process environments.
- _Mandatory:_ Technical support (troubleshooting) experience.
- Graduate or undergraduate (both eligible).
- Customer-centric attitude and adaptability with rotational shifts.

Interview Process

HR Round → Ops Round → Versant

Work Conditions
- 5 days working per week.
- Rotational shifts and weekly offs.
- Both side cab service for convenient commutes.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have a minimum of 6 months of international BPO experience in tech support, live within 20 KM of Udyog Vihar, are available to join immediately, and comfortable with the offered salary package of ₹25K-₹31K CTC + ₹8K-₹10K incentives?
- Are you comfortable working in a blended process (voice + chat) that involves technical support, troubleshooting smart devices, and handling 24/7 rotational shifts from our Gurugram office?

**Experience**:

- Technical support: 1 year (required)

Work Location: In person