International Customer Support Executive

3 days ago

Ghitorni Delhi Delhi, India Knight learning solutions Full time

Job Description: Customer Success Associate - Reach MobileLocation

Gurgaon (location as specified by Reach Mobile)

Work Mode

Work From Office

Salary

₹26,000 - ₹29,000 CTC

Openings

20 Agents

Key Responsibilities
- Handle international customer queries via chat and voice on behalf of Reach Mobile.
- Deliver exceptional customer service with prompt query resolution.
- Communicate clearly, show empathy, and demonstrate strong listening skills.
- Maintain details of inquiries and resolutions in the system.
- Work closely with support teams to deliver solutions efficiently.
- Embrace team goals and adapt quickly to client processes.

Required Skills & Experience
- Excellent English communication skills.
- Minimum 6 months’ international customer support experience.
- Graduate qualification required.
- Ability to adapt to rotational shifts and fast-paced customer support roles.

Interview Process

HR Round → Ops Round → Client Round 1 → Client Round 2

Work Conditions
- 5 days working per week.
- Rotational shifts and weekly offs.
- Two-way cab service provided for all employees.

**Each position has specific experience requirements and offers a collaborative, dynamic work environment with growth opportunities. Please specify your technical support and/or international process experience on your resume when applying. Immediate joiners are preferred.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have prior experience in international customer support, specifically handling queries for overseas clients via chat and voice?
- Are you a graduate and comfortable working in rotational shifts with rotational weekly offs from our Gurgaon office?

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

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