Learning And Development Coordinator

Company Description

airpay is India's first integrated omnichannel financial services platform with over 13 years of expertise. By empowering a million business owners, airpay has enhanced access to financial services, fostering financial inclusion and last-mile connectivity in India. Leveraging an open architecture, airpay delivers real-time transaction transparency and advanced analytics, serving not only India but also regions like the Middle East and Africa. airpay is a key player in digital financial services adoption and continues to innovate in the global payments landscape.

Role Description

Job Title: Executive / Senior Executive - L&D Coordinator

Department: Human Resources – Airpay Academy

Reports to: Assistant General Manager

Location: Navi Mumbai

Level: Junior–Mid Level

Role Summary

The L&D Coordinator plays a pivotal role in supporting Airpay Academy's mission to build a culture of continuous learning and capability development. The role is responsible for the effective planning, coordination, and execution of all learning programs while maintaining operational excellence, accurate reporting, and an exceptional learner experience.

As part of the Human Resources – Academy team, the incumbent will work closely with business stakeholders, trainers, to deliver high-quality, timely, and data-driven learning operations that strengthen performance, capability, and engagement across the organization.

Key Responsibilities

1. Program Coordination & Execution

Plan, schedule, and coordinate learning programs in line with the annual L&D calendar.

Manage nominations, communication, attendance, and feedback for all sessions.

Provide end-to-end logistical support, including trainer coordination, material preparation, and venue/virtual setup.

Ensure timely and effective pre- and post-session communication with learners and stakeholders.

1. Learning Platform & Data Management

Administer the Learning Management System (LMS) and ensure accurate data entry for programs, participants, and completions.

Maintain up-to-date learning dashboards, reports, and participant records.

Generate and share periodic reports for review by the Head – L&D.

Monitor platform usage, troubleshoot issues, and provide user support for system-related queries.

1. Learner Experience & Communication

Ensure a high-quality learner experience across all stages of program delivery.

Manage feedback surveys and compile insights to identify and drive improvement opportunities.

Maintain consistent and professional communication with learners, trainers, and internal stakeholders.

Support initiatives that enhance learning culture, awareness, and participation across the organization.

1. Vendor & Stakeholder Coordination

Liaise with external trainers, vendors, and partners for scheduling, materials, and invoice processing.

Coordinate with business stakeholders for nominations, feedback, and governance inputs.

Prepare documentation, presentations, and minutes for governance reviews and program evaluations.

1. Process, Compliance & Quality

Ensure timely completion of mandatory learning programs across teams.

Maintain documentation and records for audit readiness and compliance adherence.

Follow established SOPs and checklists to ensure process accuracy and consistency.

Contribute to process improvement, automation, and simplification initiatives within the Academy.

Qualifications & Experience

Education: Bachelor's degree (preferably in Human Resources, Business, or Psychology).

Experience: 2–4 years in Learning & Development coordination, HR operations, or administrative support roles.

Technical Skills: Proficiency in MS Excel, PowerPoint, and data reporting. Experience with LMS or digital learning platforms preferred.

Behavioral Skills: Strong organizational skills, attention to detail, effective communication, and stakeholder management.

What You'll Bring

A strong passion for learning and organizational growth.

High ownership, accountability, and commitment to excellence.

A collaborative and proactive approach to work.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Curiosity and eagerness to learn, innovate, and grow within the L&D function.