Learning and Development Manager
1 week ago
We Are Hiring – Training and Quality Manager / Sr. Manager
Location: Navi Mumbai - Airoli
Company: Hansa Direct Pvt. Ltd.
Process:
Outbound / Inbound - 2 positions
Experience: Minimum 5 years of leadership experience in Training
Industry: BPO (Mandatory)
Joining: Immediate joiners preferred
About the Role:
We are looking for a passionate and experienced Manager / Sr. Manager – Training to lead our process training and quality initiatives for customer service operations. The ideal candidate will have hands-on experience in BPO training, people management, and driving performance improvement through structured learning programs and developing strategies to increase quality efficency.
Key Responsibilities:
Lead and manage process training & quality for customer service teams for Inbound and Outbound.
Drive training effectiveness and quality through data-driven insights.
Coordinate with stakeholders / clients to identify training needs and performance gaps.
Mentor and guide trainers to ensure consistent delivery and standards.
Ensure smooth transition and nesting of new hires.
Requirements:
Minimum 6-8 years of relevant experience in a BPO training & quality lead role.
Strong knowledge of customer service processes inbound / Outbound.
Excellent communication and people management skills.
Immediate joiners will be given preference.
Interested candidates can share their resumes at:
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Join our dynamic team at Hansa Direct Pvt. Ltd. and help us shape the future of customer experience through impactful learning
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