Customer Relationship Management Executive(Australia)

3 days ago

Mohali, Punjab, India Zimo Technologies Pvt. Ltd. (ZimO) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Zimo Technologies Pvt. Ltd. (ZimO.One) is a leading Web and App development company. We provide a range of development services, including website development, application development, and SEO services to enhance your online presence. Our goal is to help businesses grow and excel in the competitive market. With a client-centric approach, Zimo strives to deliver high-quality, customized solutions that meet the unique needs of each client. We have a proven track record of successful project deliveries and are dedicated to client satisfaction.

We are seeking a proactive and detail-oriented
CRM Executive
to manage customer interactions, maintain client relationships, and support our business operations for the
Australia market
. The ideal candidate must have
excellent English communication skills
(both verbal & written) and the ability to handle client queries effectively.

Key Responsibilities

  • Manage and respond to customer queries via phone, email, and CRM tools.
  • Maintain accurate records of customer interactions in the CRM system.
  • Build and maintain strong client relationships by providing timely support.
  • Coordinate with internal teams to resolve issues and ensure client satisfaction.
  • Assist in client onboarding, follow-ups, and reporting.
  • Prepare and maintain daily/weekly reports for management.

Required Skills & Knowledge

  • Strong
    English communication skills
    (verbal & written) – must.
  • 1–2 years of experience in
    CRM, customer support, or client servicing
    .

What We Offer

  • 5 days working (Monday–Friday)
  • Competitive salary with performance-based incentives
  • Opportunity to work with international clients (Australia)
  • Learning and growth in CRM & customer engagement

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