senior customer care executive

5 days ago

Gurgaon, Haryana, India Randstad MENA Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Job Description

Job Details
This job offer closes 24 December 2025

Summary
Gurugram, Haryana
A client of Randstad India
Temporary

Posted
25 October 2025

Reference Number
JPC

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Randstad Operational

We find, nurture, and connect uniquely skilled talent with employers when they need it, building successful teams that scale as their business grows while positioning individuals for rewarding careers and businesses for operational success.

Job Details

Job Title: Senior Customer Care Executive D2C Website
Location: Gurgaon / Hybrid
Type: Full-Time

About Us:

Garden Silk Mills Pvt Ltd is an established manufacturer of POY, FDY, DTY, polyester chips, specialty yarns, polyester fabrics and sarees. Renowned for its exquisite sarees, Garden Vareli combines tradition with innovation to create timeless fashion. With a rapidly growing D2C e-commerce presence, we are dedicated to delivering exceptional products and outstanding customer experience. We seek a motivated and empathetic Customer Care Executive to join our E-commerce team and help nurture lasting relationships with our customers.

Job Summary:

As a Customer Care Executive, you will be the frontline ambassador for our D2C website, responsible for managing customer inquiries, resolving issues efficiently, and ensuring a seamless shopping experience. You will work closely with sales, logistics, and product teams to uphold our commitment to superior customer service and contribute to the continued success and growth of our brand.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, WhatsApp chat, and social media channels.
  • Provide accurate information about products, orders, shipping, returns, and company policies.
  • Resolve customer complaints and issues with empathy and a solution-oriented approach.
  • Maintain detailed and organized records of customer interactions and follow up as needed.
  • Collect and report customer feedback and common issues to help improve products, services, and overall customer experience.
  • Address customer questions and provide information on promotions.
Qualifications & Skills:
  • Bachelors degree or equivalent experience.
  • Proven experience (3 years) in customer service, preferably in fashion, retail, or e-commerce.
  • Strong verbal and written communication skills in English and Hindi.
  • Excellent interpersonal skills with a customer-first mindset.
  • Ability to multitask and handle high volumes of customer interactions gracefully.
  • Proficiency in Microsoft Office (Excel, Word).
  • Detail-oriented with strong organizational abilities.
  • Positive attitude and willingness to learn and adapt in a fast-paced environment.

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