Customer Care Executive

Job Description

Assistance Coordinator

Location: Gurgaon, India

Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Allianz Worldwide Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrows solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

Role Summary

Job Title: Customer Care Executive
Job Location: Gurgaon
Reporting Manager: Process Manager
Team Management (Y/N): No

Job details / role purpose

• Person has to manage inbound calls/chat/email as per skill set.
• To work in rotating shift as per business requirement.
• Identifying customers needs, clarify information, research every issue and providing solutions.
• Build sustainable relationships and engage customers by taking the extra mile.
• Providing accurate, valid and complete information by using the given resources and tools.

Key responsibilities

• Handling inbound calls/chat/email as per targets defined.
• Maintaining call AHT as per process targets and requirements.
• Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction.
• Ensuring that all calls, emails or chat handled by the associate meet the quality standard requirements.
• Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
• Meeting the basic login hour target and ensuring quality service is delivered to all customers.
• Candidate should have minimum 6 months of inbound customer service experience.
• Candidates with preferred Insurance understanding and background are welcomed.

Profile sought and key requirements

• Good communication skills.
• Insurance background will be added advantage.
• Ready to work in Rotational shifts and ready to extend shift when required.
• Prior experience of customer handling via calls/email or chat will be preferred.
• Resources with multilingual skills will be preferred.
• Typing speed of a minimum 25 words/ per minute with 85 PERCENT accuracy is required.
• Employee having their own transport will be preferred.

Additional Benefits

• Flexible working hours and remote work options
• Generous paid time off (vacation, holidays, sick leave)
• Opportunities for career advancement and promotions
• Access to training programs, workshops, and seminars
• Employee recognition programs and awards
• Company-sponsored social events and team-building activities
• Open communication channels and regular feedback sessions

Job ID: 55330 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Locations: Gurgaon, IN

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