Customer care Executive

21 hours ago

Gurgaon, Haryana, India Allianz Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

- Handle inbound calls, chats, and emails according to targets
- Maintain call AHT as per process requirements
- Resolve product and service issues by clarifying complaints to ensure customer satisfaction
- Ensure calls, emails, and chats meet quality standards
- Follow up on complaints and queries and resolve them timely
- Meet login hour targets and deliver quality service

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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