Central Reservations Executive

3 days ago

Koramangala, Karnataka, India GREENESCAPES RESORTS AND HOSPITALITY MANAGEMENT PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 33,00,000 per year

Job Description:

We are seeking a proactive and customer-focused individual to join our team as a Resort Guest Services Coordinator. This multifaceted role involves managing various aspects of guest interactions, reservations, operations coordination, social media engagement, feedback management, and property audits. The ideal candidate will possess exceptional communication skills, attention to detail, and a passion for delivering outstanding guest experiences.

Responsibilities:

  • Handle incoming reservation calls, providing excellent customer service and accurately processing bookings.
  • Coordinate with the operations team to ensure seamless execution of guest requests and services.
  • Manage incoming messages and inquiries from social media platforms, responding promptly and professionally.
  • Conduct guest feedback calls to gather insights and address any concerns or issues in a timely manner.
  • Make outgoing calls to guests for follow-ups, confirmations, and personalized service enhancements.
  • Reconciliation of accounting submissions and sharing reports to the leadership team.
  • Coordinate corporate training programs for resort staff, ensuring compliance with company standards and objectives.
  • Generate invoices for guest services and follow up on payment processing as needed.
  • Conduct property video audits to ensure consistency in branding, presentation, and guest experience standards.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Previous experience in guest services, reservations, or hospitality management required.
  • Excellent verbal and written communication skills, with a customer-centric approach.
  • Strong organizational skills and ability to multitask effectively in a fast-paced environment.
  • Proficiency in using reservation management software and social media platforms.
  • Ability to analyze guest feedback and implement improvements to enhance the guest experience.
  • Experience in HR tasks such as recruitment, training, and employee relations preferred.
  • Attention to detail and accuracy in invoice generation and financial follow-up.
  • Flexibility to work varied shifts, including weekends and holidays, as needed.
  • Knowledge of property management systems and video auditing tools is a plus.

If you are passionate about providing exceptional guest service and thrive in a diverse and dynamic environment, we invite you to join our team as a Resort Guest Services Coordinator. Apply now to be part of creating unforgettable experiences for our guests

Job Types: Full-time, Permanent

Pay: ₹20, ₹27,217.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Experience:

  • total work: 1 year (Required)

Work Location: In person

  • Regional Head

    16 hours ago

    Koramangala, Karnataka, India IQUE CAP Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Role OverviewWe are looking for a dynamic and result-oriented Regional Head to lead our business in Kerala. The role involves driving revenue growth, building strong client and partner relationships, managing operations, and leading a high-performing team across the state. The ideal candidate should have deep knowledge of the Kerala market, proven leadership...

  • Workplace Assistant

    1 week ago

    Koramangala, Karnataka, India IAI Solution Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Experience: 1–2 YearsLocation: Kormangala, Bangalore, IndiaAbout Us: BIG AIR LAB is a cutting-edge AI startup dedicated to pioneering transformative solutions in enterprise automation and predictive analytics, challenging the status quo, and building the future of intelligence through innovative technology and a relentless pursuit of excellence. We need an...

  • Workplace Assistant

    6 days ago

    Koramangala, Karnataka, India IAI Solution Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Experience: 0–2 YearsLocation: Kormangala, Bangalore, IndiaAbout Us: BIG AIR LAB is a cutting-edge AI startup dedicated to pioneering transformative solutions in enterprise automation and predictive analytics, challenging the status quo, and building the future of intelligence through innovative technology and a relentless pursuit of excellence. We need an...

  • Operation Executive

    5 days ago

    Koramangala, Bengaluru, Karnataka, India Buymore Full time

    Job Description: An Jr Operations Executive for an E-commerce Warehouse Central Team is responsible for managing and overseeing the daily operations of the warehouse. Their responsibilities may include: - Overseeing shipment loading and unloading, handling day-to-day operations for the warrgehouse and creating shipment schedules - Monitoring Outbound,...

  • Guest Relations Executive

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Golden Aces Full time

    **Key Responsibilities**: - Greet and welcome guests in a warm and professional manner. - Serve as the main point of contact for guests throughout their stay or visit. - Respond promptly to guest inquiries, concerns, and complaints, ensuring resolution in a timely and satisfactory manner. - Coordinate with housekeeping, food & beverage, concierge, and other...

  • E-commerce Associate

    5 days ago

    Koramangala, Bengaluru, Karnataka, India Neudot Lifestyle Pvt. Ltd Full time

    _**About the Company**_ - **Work Mode: 6 days, Work from office.**: - **Work Location: Koramangala**: - **CTC: Rs. 400000 - 450000 per annum**: - **Position Description**_ - **Responsibilities & Duties**_:_ - Managing back-end ecommerce website operations, like inventory management, content management, sale report Analysis, invoice creation, Customer...

  • Workplace Assistant

    1 week ago

    Koramangala, Bengaluru, Karnataka, India iAI Solution Full time

    **Experience**: 1-2 Years **Location**: Kormangala, Bangalore, India **About Us: BIG AIR LAB**is a cutting-edge AI startup dedicated to pioneering transformative solutions in enterprise automation and predictive analytics, challenging the status quo, and building the future of intelligence through innovative technology and a relentless pursuit of...

  • Workplace Assistant

    7 days ago

    Koramangala, Bengaluru, Karnataka, India iAI Solution Full time

    **Experience**: 0-2 Years **Location**: Kormangala, Bangalore, India **About Us: BIG AIR LAB**is a cutting-edge AI startup dedicated to pioneering transformative solutions in enterprise automation and predictive analytics, challenging the status quo, and building the future of intelligence through innovative technology and a relentless pursuit of...