Customer Support Engineer

What is Rojo all about?

Founded in 2011, Rojo Integrations has transformed from a consulting firm into a comprehensive SAP integration leader, partnering with top software vendors like SAP, Coupa, SnapLogic, and Solace.

As the leading SAP integration partner and ultimate expert, we provide seamless enterprise integration and data analytics solutions, enabling real-time insights and empowering digital transformation. Trusted by global Bluechip companies such as Heineken and Siemens, we deliver tailored services to meet unique business needs.

Rojo is headquartered in the Netherlands and operates globally from its offices in the Netherlands, Spain, and India. We specialize in SAP integration modernization and business processes, improving data integration and business strategies. Our 360-degree portfolio includes consultancy, software development, and managed services to streamline integration, enhance observability, and drive growth.

About the team and your role

The Rojo Managed Services team brings our customers extra capacity and peace of mind with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers get integrated and stay integrated. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a sustainable solution as soon as possible. Every day there is another puzzle to solve. Do you want to join our team of puzzlers and help us solve the next challenge?

What do you need to succeed

• years experience within an IT organization

• Preferred experience in Integration Support along with knowledge of Monitoring/Observability tools like Splunk/Data Dog, etc

• Knowledge of leading integration platforms like SAP CI or SnapLogic or MuleSoft (preferrable SAP CI with adapter support over SAP PO)

• Passionate about technology and/or programming

• Professional English proficiency

• A strong customer service focused personality

• Capable to work in a diverse, global team that runs 24/7

• Familiarity with Event Driven Architecture is favorable

• Past working experience with applications like Salesforce, AWS, Snowflake, MS Dynamics CRM, other ERP tools. Basic Programming experience

• Working experience with JIRA service desk or similar solutions

• Comfortable with rotational/flexible/weekend shifts and hybrid work environment from our Pune, India office.

•       Immediate joiner preferable.

Additional Desired skills

• Abachelors degree in computer science, Software Engineering, or equivalent

• Analytical skills to identify patterns and improvement opportunities

• A Continuous Improvement mindset

• Ability to work according to procedures and best practices

• Able to work with a high degree of autonomy

What do we offer?

• The chance to gain work experience in a dynamic and inspiring environment and launch your career

• Plenty growth opportunities while working in a high energy and fun environment

• The opportunity to work on innovative projects with colleagues who are genuinely proud of their contribution

• Training and mentoring to support your professional development with a yearly education budget

• International atmosphere with Multicultural environments nationalities)

• A global, inclusive and diverse working climate within a world conscious organization.

• Plus, other exciting benefits specific to each region.

Rojo is committed in achieving diversity & inclusion in terms of gender, caste, race, religion, nationality, ethnic origin, sexual orientation, disability, age, pregnancy, or other status. All qualified candidates are encouraged to apply.

No one fits a job description perfectly, and there is no such thing as the perfect candidate. If you don't meet all the criteria, we'd still love to hear from you.

Does that spark your interest? Apply now.