Guest Experience Manager
1 week ago
We are looking for a highly skilled and experienced Guest Experience Manager to join our team at Accor Hotels, responsible for ensuring exceptional guest experiences. The ideal candidate will have a strong background in hospitality and excellent communication skills.
Roles and Responsibility
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage front desk operations, including handling complaints and resolving issues promptly.
- Collaborate with other departments to ensure seamless service delivery.
- Analyze guest feedback and suggest improvements to services and facilities.
- Train and coach staff members on providing excellent customer service.
- Monitor and maintain high standards of quality and consistency in guest experiences.
Job Requirements
- Proven experience in hospitality management, preferably in a similar role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage services.
- Familiarity with CRM software and technology used in the hospitality industry.
- Any graduate degree from a recognized institution.
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