Guest Experience Manager

2 days ago


Jaipur, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Guest Experience Manager to join our team at Accor Hotels, responsible for ensuring exceptional guest experiences. The ideal candidate will have a strong background in hospitality and excellent communication skills.

Roles and Responsibility

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Manage front desk operations, including handling complaints and resolving issues promptly.
  • Collaborate with other departments to ensure seamless service delivery.
  • Analyze guest feedback and suggest improvements to services and facilities.
  • Train and coach staff members on providing excellent customer service.
  • Monitor and maintain high standards of quality and consistency in guest experiences.

Job Requirements

  • Proven experience in hospitality management, preferably in a similar role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage services.
  • Familiarity with CRM software and technology used in the hospitality industry.
  • Any graduate degree from a recognized institution.


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