Guest Relations Executive

2 days ago

Jaipur, Rajasthan, India The Honar Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Designation: Guest Relations Executive

Job Location: Jaipur

About the Company:

Honar Group is the centre of boutique hospitality & Consultancy Company which has its forte into culture, art & design. It has projects like 28Kothi & The Johri Jaipur. It is an immense wide amalgamation of style & ethnicity which is delivered in the form of hospitality exclusively served with art & culture of the state. 

Job Responsibilities:

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
  • Maintain good communication and work relationships in all hotel areas
  • Maintain staffing levels to meet business demands
  • Attend all Reception meetings and Executive Lounge Meetings
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

Qualifications & Experience:

  • Experience of minimum 1 year in a similar position, preferable in luxury hotel/restaurant environment
  • Experience working in a multi-cultural environment
  • Organized and well planned
  • Excellent communication and presentation skills
  • Able to work with speed and efficiency throughout maintaining positive attitude

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